Privacy Policy

At Isadora MAE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase through our website.

1. COLLECTION OF PERSONAL DATA

To provide you with a smooth and personalised shopping experience, we may collect the following information:

  • Full name
  • Email address
  • Phone number (if provided)
  • Billing and shipping addresses
  • Payment and billing information
  • Order history and transaction details
  • Customer service communications
  • Website usage information, including cookies and analytics data

We only collect information that is necessary to process your orders, improve our services, and provide you with the best possible customer experience.

2. USE OF PERSONAL DATA

The information we collect may be used for the following purposes:

  • Processing and delivering your orders
  • Managing payments and ensuring secure transactions
  • Providing customer support and responding to enquiries
  • Sending order confirmations, updates, and important service communications
  • Improving our website, products, and overall shopping experience
  • Detecting and preventing fraudulent activity
  • Sending promotional emails, offers, and updates where you have provided your consent

3. SHARING OF YOUR INFORMATION

At Isadora MAE, we respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary to provide our services, including:

  • Secure payment providers
  • Shipping and delivery partners
  • Website hosting and service providers
  • Fraud prevention and security services
  • Government authorities or legal organisations where required by law

All third parties are expected to handle your information securely and in accordance with applicable data protection laws.

4. PAYMENT SECURITY

All payments made through our website are processed securely using trusted payment providers.

Isadora MAE does not store your complete payment card details. Your payment information is handled securely by our payment partners to protect your personal and financial data.

5. COOKIES

Our website uses cookies to improve your browsing experience and provide better services.

Cookies help us to:

  • Improve website performance
  • Remember your preferences
  • Understand website traffic and customer behaviour
  • Enhance your overall shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. DATA SECURITY

We take appropriate security measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

While we take every reasonable precaution to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Complete and manage your orders
  • Provide customer support
  • Maintain accurate business and accounting records
  • Comply with legal and regulatory obligations

Once your information is no longer required, it will be securely deleted or anonymised where appropriate.

8. YOUR RIGHTS

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Withdraw consent for marketing communications at any time
  • Object to certain types of data processing

If you would like to exercise any of these rights, please contact us using the details below.

9. THIRD-PARTY WEBSITES

Our website may contain links to external websites operated by third parties.

Please note that Isadora MAE is not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing their privacy policies before providing any personal information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page, and we encourage you to review this policy periodically.

11. CONTACT US

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Isadora MAE
Email: support@isadoramae.com