Terms of Service
Welcome to Isadora MAE. These Terms of Service govern your use of our website and all purchases made through our online store. By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
Isadora MAE is an online retail brand operated by RangoEcom. These Terms apply to all customers purchasing products through our official online store and form the agreement between the customer and Isadora MAE.
ARTICLE 1 – DEFINITIONS
For the purpose of these Terms of Service, the following definitions apply:
Customer: A natural person purchasing products for personal use and acting outside the scope of any business or professional activity.
Isadora MAE (“we”, “us”, “our”): The online retailer operated by RangoEcom that sells products through the official Isadora MAE website.
Order: Any request submitted by a customer to purchase products through our website.
Agreement: The legally binding purchase agreement created between the customer and Isadora MAE after an order has been accepted and payment has been successfully processed.
Website: The official Isadora MAE online storefront operated by RangoEcom.
ARTICLE 2 – APPLICABILITY AND ACCEPTANCE
2.1 These Terms apply to all offers, orders, purchases, and agreements made through the Isadora MAE website.
2.2 By completing an order, the customer confirms that:
- All information provided is accurate, complete, and up to date;
- The customer has legal authority to use the selected payment method;
- The customer agrees to these Terms and all related store policies.
2.3 Isadora MAE reserves the right to update or modify these Terms at any time. Changes become effective immediately after publication on the website.
ARTICLE 3 – PRODUCTS AND PRICING
3.1 We make every effort to ensure that product descriptions, images, specifications, colors, and prices displayed on our website are accurate.
3.2 Minor differences may occur due to screen settings, lighting conditions, manufacturing processes, or supplier changes. Such differences do not constitute a defect.
3.3 All applicable costs, including product prices and any additional charges, will be displayed before the customer completes checkout.
3.4 In the event of an obvious pricing mistake, technical error, or incorrect product information, Isadora MAE reserves the right to cancel the affected order and provide a full refund.
ARTICLE 4 – ORDER FORMATION
4.1 By submitting an order, the customer makes an offer to purchase the selected products.
4.2 A binding agreement is created only when:
- Payment has been successfully authorized or received; and
- Isadora MAE accepts and processes the order.
4.3 Isadora MAE reserves the right to refuse, cancel, or limit orders where necessary, including but not limited to:
- Suspected fraudulent activity;
- Unauthorized payment attempts;
- Incorrect customer information;
- Incorrect pricing information;
- Product availability issues.
ARTICLE 5 – ORDER CHANGES AND CANCELLATIONS
5.1 Orders are processed through an automated fulfillment system to ensure fast handling.
5.2 Once payment has been confirmed, we cannot guarantee that changes or cancellations can be made.
5.3 Orders that have entered processing, preparation, packaging, or shipment cannot be cancelled.
5.4 Customers who no longer wish to keep their products may request a return after delivery according to our Return Policy.
ARTICLE 6 – PAYMENT TERMS
6.1 All prices are displayed in the currency available during checkout.
6.2 We accept secure payment methods including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other payment options displayed at checkout.
6.3 Payments are processed through secure third-party payment providers.
6.4 By completing a purchase, the customer authorizes Isadora MAE and its payment providers to process payments and perform standard security and fraud prevention checks.
ARTICLE 7 – SHIPPING AND DELIVERY
7.1 Orders are processed after successful payment confirmation.
7.2 Processing times may vary depending on product availability, order volume, holidays, promotions, and other operational circumstances.
7.3 Any delivery timeframes provided are estimates only and do not represent guaranteed delivery dates.
7.4 Isadora MAE is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, strikes, or events outside our reasonable control.
7.5 Customers are responsible for providing a correct and complete delivery address. Additional costs resulting from incorrect address information, refused deliveries, or unclaimed parcels may be charged to the customer.
ARTICLE 8 – CUSTOMS, TAXES, AND IMPORT FEES
8.1 For international orders, the customer acts as the importer and is responsible for any applicable customs duties, import taxes, clearance fees, or local charges.
8.2 Isadora MAE has no control over customs authorities and cannot be held responsible for delays, inspections, or additional fees imposed by local authorities.
8.3 Refusal to accept a package or failure to pay required customs fees does not automatically qualify for a refund.
ARTICLE 9 – RETURNS AND RIGHT OF WITHDRAWAL
9.1 Customers may request a return within 30 days after receiving their order.
9.2 To qualify for a return:
- Products must be unused and undamaged;
- Products must be returned in their original condition and packaging;
- All tags, labels, and included accessories must remain attached;
- The return must receive approval from Isadora MAE customer support before shipment.
9.3 Unauthorized returns may be refused. Refunds are processed only after returned items have been received and inspected.
ARTICLE 10 – RETURN COSTS AND RESTOCKING FEES
10.1 Unless a product is defective, damaged, or incorrectly delivered, customers are responsible for return shipping costs.
10.2 Approved returns may be subject to a restocking fee of £15 per returned item. This fee covers inspection, quality control, and repackaging procedures.
ARTICLE 11 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
11.1 If a customer receives a damaged, defective, or incorrect product, they must contact Isadora MAE within 7 days of delivery.
11.2 Customers should provide:
- Order number;
- Description of the issue;
- Clear photos or video evidence.
11.3 All customer service requests should be submitted through: support@isadoramae.com
Isadora MAE aims to review all inquiries and provide a response within a reasonable timeframe.
ARTICLE 12 – LIABILITY, FRAUD, AND INTELLECTUAL PROPERTY
12.1 To the maximum extent permitted by applicable law, Isadora MAE’s total liability relating to any order shall not exceed the amount paid by the customer for that specific order.
12.2 Isadora MAE is not responsible for indirect losses, delays, or damages caused by third-party services, including payment providers and shipping companies.
12.3 Customers agree to contact Isadora MAE directly before initiating chargebacks or payment disputes. Fraudulent claims or misuse of dispute procedures may be investigated.
12.4 All website content, including images, text, logos, designs, graphics, and branding materials, is owned by Isadora MAE or its licensors and may not be copied, reproduced, or used without written permission.
ARTICLE 13 – GOVERNING LAW AND JURISDICTION
13.1 These Terms are governed by the laws of England and Wales.
13.2 Before taking legal action, both parties agree to attempt to resolve disputes through direct communication.
13.3 Any disputes that cannot be resolved amicably shall be handled by the competent courts of England and Wales, while respecting mandatory consumer protection rights.
13.4 If any provision of these Terms is found invalid or unenforceable, all remaining provisions remain effective.
ARTICLE 14 – COMPANY INFORMATION
Isadora MAE is operated by RangoEcom.
The business operates under registration number 95264906.
The company maintains business addresses at:
Ariel Way, London W12 7GF, United Kingdom
Neerijnenlaan 11, 4006GE
For all customer service inquiries, customers may contact:
support@isadoramae.com