Return Policy

At Isadora MAE, customer satisfaction is one of our priorities. We understand that sometimes a product may not meet your expectations or may not be the right fit. This Return & Refund Policy explains the conditions, procedures, and requirements for returning products purchased through our online store.

By placing an order with Isadora MAE, you acknowledge and agree to the terms outlined in this policy.

1. Return Period

Customers may request a return within 30 days from the date the order is received.

To start a return, customers must contact our customer service team within this 30-day period.

Returns requested after the applicable return period may not be accepted.

2. Return Conditions

To qualify for a return, all of the following conditions must be met:

The product must be unused, unworn, and undamaged;
The product must be returned in its original condition;
All original tags, labels, packaging, and included accessories must be included where applicable;
The product must be suitable for resale.

Customers may inspect or try on items as they would in a physical store. However, products that show signs of wear, washing, damage, alteration, or use beyond reasonable inspection may not qualify for a refund.

If a returned item has decreased in value due to unnecessary handling, Isadora MAE reserves the right to deduct a reasonable amount from the refund to reflect the loss in value.

3. How To Request A Return

To request a return, customers must first contact our customer service team:

📧 support@isadoramae.com

Please include the following information:

Full name;
Order number;
Product(s) you wish to return;
Reason for the return;
Photos or additional information if requested.

After reviewing your request, our customer service team will provide you with a return form and the required return instructions.

The return address will only be provided after the return request has been reviewed and approved.

Returns sent without prior approval, without a completed return form, or to an unauthorized address may not be accepted or refunded.

4. Return Shipping Responsibility

Once a return has been approved, customers must follow the return instructions provided by our customer service team.

Unless the product received is defective, damaged, or incorrect, customers are responsible for all return shipping costs.

Return shipping costs are non-refundable.

Customers are responsible for ensuring that returned products are securely packaged and delivered successfully.

We strongly recommend using a tracked shipping service and keeping all tracking information until the return has been fully processed.

Isadora MAE is not responsible for return packages that are lost, damaged, or not delivered during return transit.

5. Return Inspection & Processing

Once the returned product has been received, it will be inspected by our team to confirm that it meets the requirements of this Return & Refund Policy.

If the return is approved, the refund process will begin.

If an item does not meet the return conditions, Isadora MAE reserves the right to refuse the return or issue a partial refund based on the condition of the product.

6. Refunds

Approved refunds will be issued to the original payment method used during checkout.

Refunds will only be processed after the returned item has been received and inspected.

Once issued, refund processing times may vary depending on the customer's payment provider or financial institution.

If a refund has been approved but has not appeared within a reasonable timeframe, customers should first check with their payment provider before contacting Isadora MAE.

7. Restocking Fee

For approved returns, Isadora MAE may apply a £15 restocking fee per returned item. This fee covers the costs associated with:

Product inspection;
Quality control procedures;
Administrative handling;
Repackaging.

The restocking fee will be deducted from the final refund amount.

8. Damaged, Defective, Or Incorrect Items

If you receive a product that is damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

Your order number;
A clear explanation of the issue;
Photos or video evidence showing the problem.

After reviewing your request, our customer service team will provide the appropriate solution.

9. Items Not Eligible For Return

Returns may not be accepted for products that:

Have been used, washed, damaged, or modified;
Are missing original tags, labels, packaging, or included accessories;
Were returned without prior approval;
Were returned outside the 30-day return period.

10. Multiple Size Or Duplicate Orders

Customers are responsible for selecting the correct product and size before completing their purchase.

Orders containing multiple identical items in different sizes or variations with the intention of trying multiple options and returning most of the order may be reviewed and may not qualify for a refund.

We recommend carefully reviewing product descriptions and available size information before placing an order.

11. Order Issues & Customer Responsibility

Customers are responsible for providing accurate order and delivery information at checkout.

If an issue occurs with an order, customers should contact Isadora MAE as soon as possible so our team can review the situation and provide assistance.

12. Contact Us

For all return and refund inquiries, please contact our customer service team: