Terms of Service
TERMS OF SERVICE
ARTICLE 1 – DEFINITIONS
The following definitions apply to these General Terms and Conditions:
• Withdrawal Period: The period during which the customer may exercise the right to cancel the purchase.
• Consumer: A natural person who is not acting in the course of business or profession and who enters into a distance contract with Avery’s Boutique Montreal.
• Continuous Contract: A distance agreement relating to a series of products and/or services over a period of time.
• Right of Withdrawal: The consumer’s right to cancel a distance contract within the stated withdrawal period.
• Business: Avery’s Boutique Montreal, offering products to consumers through distance selling.
• Distance Contract: A contract concluded between the consumer and Avery’s Boutique Montreal using online communication methods.
• CESOP: The EU Central Electronic System of Payment Information used to monitor payment service providers.
ARTICLE 2 – BUSINESS IDENTITY
• Store Name: Avery’s Boutique Montreal
• Customer Service Email: support@averysboutiquemontreal.com
• Store Business Address: Montreal, Canada
• Company Name: RangoEcom
• Registered Address: 705 Rue Sainte-Catherine Ouest, Montréal, QC H3B 4G5
• Chamber of Commerce Number: 95264906
• VAT Number: NL005141686B10
ARTICLE 3 – SCOPE OF APPLICATION
These terms apply to all offers and agreements between the consumer and Avery’s Boutique Montreal. These terms will be made available electronically before any agreement is concluded.
ARTICLE 4 – OFFERS
All offers on the website are non-binding. Avery’s Boutique Montreal reserves the right to change prices and product availability at any time. Prices include the product price and, where applicable, shipping costs. Any import duties, taxes, customs clearance fees, and courier charges are the responsibility of the customer, unless stated otherwise.
ARTICLE 5 – AGREEMENT
Once an order has been placed and payment has been confirmed, the agreement becomes binding. From this moment onward, orders cannot be cancelled under any circumstances. This confirmation marks the start of a binding agreement between both parties.
Once an order has been placed and payment has been confirmed, the agreement becomes binding. From this moment onward, orders cannot be cancelled under any circumstances. Customers must wait until the package has been delivered before any return request can be submitted, in accordance with Article 6 and 6A.
For clarity, cancellations are not possible after payment confirmation. Please see the “Order Cancellations” section in our Return Policy.
ARTICLE 6 – RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from their order within 14 days of receiving the product. No reason is required for cancellation. Return shipping costs are the responsibility of the consumer.
ARTICLE 6A – EXCLUSIONS FROM RIGHT OF WITHDRAWAL
Items discounted by 40% or more are final sale and cannot be returned, refunded, or exchanged. Sale items with a discount of less than 40% may be returned in accordance with our Return Policy.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
Upon withdrawal, Avery’s Boutique Montreal will refund the consumer within 14 days after receiving the returned item, provided it is in its original condition and packaging.
For all eligible returns, a $15 restocking fee per item applies to cover inspection and handling costs.
ARTICLE 8 – CUSTOMS AND VAT
The consumer is responsible for any applicable customs fees, import duties, taxes, and compliance with local regulations. Avery’s Boutique Montreal is not the official importer of record for international orders.
Any costs incurred during customs processing, including additional charges by couriers, are the sole responsibility of the customer.
We provide appropriate shipping documents but cannot guarantee customs clearance or compliance with local regulations. Please review your country’s import policies before placing an order.
ARTICLE 9 – COMPLIANCE WITH CESOP
In accordance with EU law, payment service providers may report transaction data to the CESOP system where required. Avery’s Boutique Montreal complies with applicable legal obligations where relevant.
ARTICLE 10 – COMPLIANCE AND WARRANTY
All products sold are expected to meet the descriptions and standards presented. If a product arrives defective or not as described, the customer must notify us in writing within 14 days of delivery. Returned items must be in their original packaging and condition.
ARTICLE 11 – DELIVERY
Orders are normally delivered within 30 days. If a delay occurs, the customer will be informed within 14 days after placing the order.
The customer is legally responsible for handling any import and customs formalities. Avery’s Boutique Montreal is not liable for customs delays or related costs. Failure to comply with customs obligations does not constitute grounds for cancellation or refund.
ARTICLE 12 – COMPLAINT RESOLUTION
Complaints must be submitted by email within 7 days of discovering the issue. We aim to respond within 14 days. If additional time is required, the customer will be notified with a new estimated resolution timeframe.
ARTICLE 13 – DISPUTES
These Terms are governed by the laws of Canada. Any disputes will first be resolved through mutual consultation. If unresolved, disputes will be handled by the competent courts of Quebec, Canada.
Nothing in these Terms limits your statutory rights under applicable Canadian consumer protection laws.